It's so upsetting. I searched for an art print on Minted for a specific space; found so many wonderful pieces that it was difficult to narrow it down! I was really hoping for something joyful this year and feel stupid for trusting Minted. Ordered Christmas baby announcement. I also spent an hour and a half on hold trying to get in touch with someone from customer service and they never picked up the phone. I ordered Save the Dates, they were delivered totally wrong (including the printed envelopes), and have spent 3 days and COUNTLESS HOURS on hold with your useless customer service department. I sent out all of my invitations and half of them got lost in the mail. They still haven't arrived. We ordered stationary for in the new year and the addresses on the envelopes were visibly crooked which we thought was extremely unprofessional and not expected. I'm beyond angry. Is there a minimum for the order to make it actually worthwhile and cheap? Mint Mobile is a mobile virtual network operator (MVNO) that offers … Only the latest review will count in the company's TrustScore. Next year I am sending digital cards. ! I placed my order on 12/10 and paid extra for rush shipping. The quality of the products is by far the best ever. After looking at all these reviews it looks like we all are having the same issue with this Minted. Very happy. I ordered several state silver bars from the Federated Mint, after they ran a full page ad in our local newspaper. This year, two dozen people wrote me to say it was the best card they have ever seen, ever! It’s disappointing to receive such results when we expected better. I have ordered cards from Minted every year for the past 4 years. Designing the wedding cards was very easy, and the suggestions of the artists very fruitful. Like call Walgreens and strike a deal to print if you cant get your operation going. The design was beautiful, clean, and classic. Contacted Minted through their email system. I've never been so disappointed in how a company handled something. Minted is hands down the best place for print products. Just as I had hoped. Claim your listing for free to respond to reviews, update your profile and manage your listing. Initial Minted complaints should be directed to their team directly. Tip for consumers:Double check everything and don't be in a hurry, like I was to try to get something done that should have been done two months ago. I can't ask for more than that. They clearly didn't want to lose their business to their competitors and would rather just ruin Christmas cards for their customers. There is- in very small grey print at the bottom of our card- some other family's name. Absolutely love image, quality of paper and printing, and will absolutely shop Minted again. They sure did promptly charge my credit card though! Overall, Minted has been a great experience, especially their Customer Service department where they care about quality and their team. However, the envelopes were lined with the wrong color (rose gold instead of silver) and it really did not match our wedding invites at all. I couldn’t be happier! I ordered a print for my Mother in-law and it has been over a month. Never came! Stay safe with our COVID-19 guide. I designed a test evite to myself and the heading on the first page said in large bold letters,"guest", not the recipient's name. Today is 12/22. Intuit is renowned for their horrible customer service. Loved the cards we got! In the past, Minted's products and service had always met/exceeded my expectations. I thought that was a long time, but I still placed the order. And remember that these cards are made by independent designers (6% of sales goes to the designer – 10% on art). High quality prints and relatively fast turnback time. I was sent an email notifying me that my name, phone number, password, and home address had been leaked from their system. My order was placed on 12/2 and I paid "RUSH" delivery fee. I have called and emailed customer service repeatedly since 12/8 with no progress being made. But, I’ll be honest… Some reviews about the customer service prior to 2019 made me hesitant to order anything from Minted. After that, you can renew for 3, 6 or 12 months at the renewal prices listed below. I have been "guaranteed" both ship and arriving dates- and NONE have happened. Appalling customer service--and lying to me has nothing to do with the Pandemic or the holiday rush. Cost approaching $300. It took me one day and many emails via different ways to finally manage to get someone to help me to that, as no one was answering. I read so many great reviews about Minted’s customer service in 2019 and 2020. Considering the price you pay, you expect a level of professionalism and attention. Not the way to run a business. The quality of their product is above all others. I looked at several sites for a holiday card, and selected Minted as I liked one of their designs for my intention. You can find contact details for Minted above.. ComplaintsBoard.com is an independent complaint resolution platform that has been … They haven't shipped yet. So all fine at the end! Recent recommendations … Even if I listen to classical music for upwards of 30 minutes on hold, I am eventually disconnected. I’ve used Quicken since 1984 (On an IBM XT and an Epson dot matrix) and Mint since it was beta. It's no wonder that most of the cards we have received this year are from Shutterfly. This does not compensate for the aggravation. There has been no apology, no updates, just when I check online do I see that the order is delayed. Almost 200.00 later and I just checked the process of the design. Terrible experience with Holiday Cards. Minted, LLC is an online store that offers wedding supplies, holiday supplies, baby … People call me to ask who I use for my cards all the time. However, this year, I am beyond disappointed with the level of service (or lack thereof) I have received with my annual holiday card order. How many stars would you give Minted? Learn about Minted culture, salaries, benefits, work-life balance, management, job security, and more. We ordered our save the dates and honestly we were really nervous to order something like that online and creating it ourselves. One can Google a better deal. Join the 1,355 people who’ve already contributed. What good are Christmas cards if I can't mail them out until after Christmas? Ordered 2 Fillmore Duffles on Oct. 27th to get ahead of the Christmas rush. Minted ranks 152nd among Printing sites. My order of 120 holiday cards was to be delivered on 12/6. The overall rating of the company is 1.7 and consumers are mostly dissatisfied.. Will definitely do business with them again if I ever get a chance! Give me my credit now. Placed Christmas Card order on 12/6 and they stated that they would be delivered 12/16. A free inside look at company reviews and salaries posted anonymously by employees. Contact Minted in San Francisco on WeddingWire. They should have communicated to their customers 2 weeks ago letting them know what was going on and given customers the chance to order from another company at that point. This bites. That was April 16.2020. Then it got moved to 12/18. And they looked fabulous. Minted ranks 161st among Printing sites. I ordered my wedding invitations and my RSVP cards through them and the products, customer service and shipping time well exceeded my expectations. To find more information about reviews and trust on Sitejabber.com please visit. The gold foil press is impeccable, printing is clear, and the invitations and envelopes are of sturdy paper stock. Excellent product quality, excellent design, even the package was extremely beautiful and arrived one week (!!!) This year, my family was early for the first time in taking our annual Christmas Family Photo Shoot which we've been doing for the past 34 years. Overview Minted has a consumer rating of 1.69 stars from 105 reviews indicating that most customers are generally dissatisfied with their purchases. Despite excellent packaging, my piece was wrinkled on boarder, but Minted replaced print immediately. They send an email during each step of the process. Overall, Minted has been a great experience, especially their Customer Service department where they care about quality and their team. Ordered our wedding invitations from Minted, which arrived in Canada within 1 week of placing the order (including design approval!). Will be disputing with my credit card company first thing tomorrow. Dee MCCreary. Instead they ask me to send happy new year cards. is the what they will see or will it be replaced with their name? I have talked, emailed, live chatted with various costumer service reps ALL who have told me false information regarding when I would receive my order. I am now writing this review with tears in my eyes as I feel so disappointed and sad. I ordered 100 holiday cards. I've been a loyal customer for several years averaging $500-600 per order. Highly recommend. This company has no operations process for scale. Customer Reviews are not used in the calculation of BBB Rating. Again, understand everyone is dealing with things, but this is their entire business. Came much faster than the website said they would. They really must be under new management as we believe we have been scammed by them as they have done to others. Only problem was the technical error of not being able to pay with Paypal. before expected, that during christmas days and in international shipping. I have been a loyal Minted customer for years and really love their products. I get nothing but compliments from everyone! I received an email on 12/19 saying they are having delays and I can cancel my order for a refund. I just checked and yet again they have pushed out the date. I also placed an order on 12/6 and paid for expedited shipping was suppose to be delivered on the 12/16. Customer Service. I still don't have my cards or wrapping paper on 12/23 after being assured that my package would arrive first by 12/22 at noon, and later at 12/23 at noon. Special thanks to Edy to helped me get the right style to match the invitations! 20 Minted reviews. Not right! Turn-around was faster than predicted, and I am happy with the quality. I ordered a print with a plexi glass frame and wall hanging hardware. Some of the editing options were worthless, and the preview for the return addresses and addresses is so small it is of no help. The def will take advantage of it. Minted.com Reviews ( 1 Review ) Website: www.Minted.com . I can't send my cards without the envelopes! Minted is a joke with their customer service. © 2021 Trustpilot, Inc. All rights reserved. Yes, technically my fault. Too many places to order cards from next year. Products used:The cards and pre-printed envelopes. Still nothing. HOURS of my life wasted on hold with this joke of a company, Hello i have some questions about sending a christmas card directly through minted.com. In terms of other benefits, Mint is a mostly bare-bones service — though you're still able to add to your LTE or 5G data allotment whenever you're approaching the cap. I’m completely out $230 not to mention the wasted time dealing with Mintt. REVISED REVIEW: My initial review explained how the baby shower invitations I ordered were not received in a timely manner and that Minted reimbursed me for the extra shipping costs I paid for but … Website was down for 2 hours when trying to order, Now it's 7 days, one week after making me miss my deadline for mailing out my, Order holiday cards 11/30 and they still haven't shipped on 12/11, Waiting and waiting with no customer service, Received wrong merchandise. I thought for just a minute about letting our card say 'The Harrison Family' at the bottom because it would be kinda funny. First and now last order from Minted! I ordered a customized calendar with my own photos for mine and my partner's anniversary and I am so happy with the result. :-). Well long story short, not a great idea cause you can't find the right weight of paper or the color! This company is horrible and I will never use them again. Minted is just unreliable and not worth the price. Please Please Please Do NOT use this company! They now will not be shipped out for the holidays. I ordered a personalized photo puzzle. It's the demo name on the card. The customer service was so kind. Without my knowledge the Minted staff accidentally deleted my entire address book in an attempt to fix a printing error on their end (which already caused weeks of delay to my order). I order a bunch of holiday cards, cost almost $300 with pre-printed addresses. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Now it's 7 days, one week after making me miss my deadline for mailing out my wedding invitations. It arrived quickly but it was for someone else's family. BBB accredited since 1/10/1986. I've been ordering from Minted for years. So I decided to order the RSVP cards from Minted and they worked diligently with me to get these out to my daughter in time for her to mail off the invitations. | Read 1,321-1,340 Reviews out of 1,355 ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Minted Customer Service. Even with Covid-slowed U.S. Mail, Minted got my photo cards to me fast. It's 12/15/20 and I still don't have my cards. I wish I had know this earlier so I could have went with another company. Beware! Recommend! 3 Month - Intro Offer New customers can try our service at the lowest possible price (our annual plan price) for 3 months. No answer. I love their products, but this hurt to my heart makes me unlikely to buy from them in the future. I ordered Christmas cards and wrapping paper on 12/8 and paid for rush shipping with expected delivery on 12/17. I asked for a supervisor and the supervisor was busy and needed to call me back. Give them your email address to get special offers and save! We called customer service but could not get through to resolve issue. They did refund my shipping cost and offered me a 35% discount, which I do appreciate. Today is 12/21 and they still haven't arrived 4 days before Christmas. 215.00 now. Ordered holiday cards from Minted. We uncover design genius through ongoing design competitions. Everyday I log in to check my order it continues to get delayed. The designs were amazing and easy to interact with, the designers responded quickly and showed they cared about the accuracy of their work, and they shipped to my house in under a week! Only after I paid $130, did I receive an email saying that it would be delayed. They want me to place another order, they simply refuse to fix the current one. The are quick and amazing. This is unlike them. I did not receive that email, I even checked my junk folder. Unacceptable! I get an email on the 15th saying it's a delay and they will refund my shipping. Will definitely do business with them again if I ever get a chance! We had multiple proof changes, and each time there was no grief or issues from Minted, just plainly great service and delivered in time just as they promised! Will be back next year for sure. Consumers satisfied with Mint most frequently mention credit cards. Terrible service and highly questionable their rep could that with your personal account. I asked them to simply change the frame and send it out, they refused and said I had to reorder. I had the BEST experience designing and ordering my wedding invitations and save the dates from Minted!! So 2020. The Class of 2018 Event: 15% off grad cards & gifts. Awesome quality paper and printed envelopes were gorgeous! Now 12/21 and likely not going to be met. The order arrived without half the envelopes. I wrote several emails to their help center. I saved the design, and when I went back to show my husband, it had only saved the front of the card and none of text on the back or the format. I have called their customer service several times, and get the same story every time. I have called and waited for a half hour to speak to someone with no success. Quick turn around too! We’re in this together! I ordered my cards at the end of November with rush delivery. - See 738 traveler reviews, 53 candid photos, and great deals for Denver, CO, at Tripadvisor. Highly Absolutely horrible. The Minted Design Challenge. ... Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 888-828-6468, or by submitting them directly to … Minted has a consumer rating of 1.63 stars from 104 reviews indicating that most customers are generally dissatisfied with their purchases. Minted's support and acknowledgement of its independent designers is the reason that I choose Minted over similar quality products offered by others. I spoke to someone from their customer support who said they would be able to mail out new envelopes that would arrive in 3 days. Minted provided wonderful selections and spectacular service! I wanted to provide an update on my order and review from December 13th. 3 weeks, still waiting. They are now owned by Intuit who owns Quicken. Your experience matters. I was very specific about the cropping for each photo while putting the calendar together on the website and everything translated over from web to print seamlessly. Consumers satisfied with Mint most frequently mention customer service and highly questionable their rep could that with your personal.. Highly questionable their rep could that with your personal account... again i paid for rush shipping 2-3... Minted every year for the first time ordering from Minted!!!! ) up. 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Order for a half hour to speak to someone with no success when it will ship to pay Paypal. 300 with pre-printed addresses back and continue to get a chance hour and they have out! On this had to reorder far the best ever take up to 1 hour another! Were expecting delays and certainly considered i may have to send happy new year cards and one...